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Cockroach Control

Targeted treatment for the two roaches that actually show up in Phoenix homes — American roaches coming up through drains and German roaches hitching a ride into kitchens — with baiting built around where each one actually lives.

Mugshot-style portrait of "Carl Cockroach," Citizen Pest Control's cockroach mascot, holding a booking placard reading "Charge: Refusing to Die."

How cockroach control works

  1. 1

    Identify the species

    American and German roaches behave completely differently, so treatment starts with confirming which one you actually have — it changes everything about where we look and what we use.

  2. 2

    Treat where they actually live

    American roaches ("water bugs") are treated at drains, sewer cleanouts, and block wall voids; German roaches are treated with gel bait placed directly in kitchen and bathroom harborage — cracks, under appliances, inside cabinet hinges.

  3. 3

    Bait, don't just spray

    German roach infestations respond far better to bait than to surface spray, which can actually scatter a colony and make it harder to eliminate. We match the method to the species.

  4. 4

    Recheck and adjust

    Roach activity is tracked visit to visit — bait acceptance, egg capsule sightings — so the approach adjusts if the first round isn't fully clearing activity.

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Pests covered

Cockroaches in Arizona almost always mean one of two very different problems. American roaches — often called water bugs — come up through drains, sewer cleanouts, and block wall voids, drawn by moisture more than food. German roaches are the opposite: small, fast-breeding, and almost entirely indoors, usually arriving in a box or bag rather than walking in from outside. Treating them the same way rarely works, which is why identifying which one you have comes first.

Two roaches, two treatments

An American roach problem is really a moisture and access problem — treatment focuses on the drains, cleanouts, and voids they’re using to get in, not the kitchen. A German roach problem is a harborage and food-source problem, and it responds best to gel bait placed directly where they hide, not a broad interior spray (which can actually disperse a colony into neighboring rooms or units and make the job harder).

Why German roach infestations spread between units

In condos, apartments, and duplexes, German roaches move through shared wall voids and plumbing chases, which is why a unit that treats on its own can still see activity return from next door. Multi-unit properties usually need a coordinated approach rather than a single-unit spot treatment — see commercial pest control for multi-unit and property-management service.

Check if cockroach control is available at your address

Frequently asked questions

Why do I have roaches if my house is clean?

Cleanliness affects how fast a German roach population grows, but it's not why they showed up in the first place — they're almost always introduced via a box, delivery, used appliance, or from a neighboring unit. American roaches are a completely separate issue tied to plumbing and moisture, not housekeeping at all.

What's the difference between American and German roaches?

American roaches are large (up to 2 inches), reddish-brown, and usually come from sewer lines, drains, or block wall voids — they're often called "water bugs." German roaches are small (about half an inch), tan, and live almost exclusively indoors near food and moisture, typically kitchens and bathrooms.

How fast can cockroach treatment start working?

TODO(Citizen): confirm your typical timeline for visible reduction in activity (bait-based German roach programs often take a few weeks to fully break the breeding cycle) so this answer reflects real expectations rather than a guess.

Do I need to throw anything away before treatment?

TODO(Citizen): add your standard prep instructions here (e.g., clearing under-sink cabinets, addressing cardboard storage) so customers know what to do before their first visit.

Ready to get rid of cockroaches for good?

Most Citizen customers get rid of cockroaches for good at $79 a month.

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